Review Backlash

This is the last time you’ll hear me complaining about our contractor. I promise!

You all saw my Yelp review I posted about last week. Well, I also posted that to BBB and a few other sites that The Basement Men and The Creative Approach are on. I decided that I was going to write a shorter review on FB, directing readers to the Yelp review.

Steve, our contractor and owner of the companies decided to write back with nothing but lies. I was actually in so much shock that I retaliated quickly. Normally I wouldn’t react publicly. I would let them get the last word because I would have zero need to defend myself for something I know I’m right about. This time however, I couldn’t help myself.

My response was probably irrational and immature but it had to be said. It’s one thing for Steve to defend himself and his company but to flat-out lie about me and David- nope, I won’t have any of that!

Here is how all of the drama went down. If you don’t like drama I highly suggest exiting out of this post ASAP

https://m.facebook.com/The-Creative-Approach-Builders-The-Basement-Men-The-Concrete-Man-108344832553947/

Our Final Review

I’ll be honest, I am not one to write reviews unless it is asked of me to write one, I’ve had an exceptional experience, or an awful one. I really don’t even write reviews on awful experiences because it’s not worth my time or I quickly forget about it within a couple of days. After our experience with this contractor, I couldn’t help myself. I wrote a long and horrendous (but honest) review of our experience with him/ his company.

He has three names for his company which is weird to me. He has The Basement Men, The Concrete Men, and The Creative Approach. We were writing checks out to The Basement Men even though our project wasn’t in the basement. Anyway, the contractor, Steve, didn’t want to see the final reveal of the bathroom, I lost my sh*t and decided I wasn’t going to sugar coat my review.

So, here it is. I copy pasted it from Yelp. Was I too harsh? Probably! But, hopefully Steve can take this and learn so that his company thrives.

Readers beware: this is long but honest
When we first met Steve, we liked the work he showed us in his notebook. He also gave us a really low quote which my husband thought was actually a fair quote for a small bathroom. We signed the contract and were excited to get this project started. The contract said we had to give a 50% deposit and a 50% completion check.
Things were going pretty smoothly, but Steve was annoying when it came to payments. We decided to remove some concrete and he said it was an extra 600 dollars. We agreed to the cost& he came over to collect a 50% deposit and the following day he came over to collect the rest. We thought it was odd that he needed 2payments for such a small bill or why he couldn’t have just added it on to the final invoice.
He then asked for more progress checks and we gave him them even though our contract said NOTHING about progress checks.
We started to notice that Steve ONLY came over when he wanted a check. He never checked on the project unless a check was involved. Our previous contractor was here every single day and was an active part of the remodel. So strange.
We went through a polar vortex which delayed our counters from being installed. Steve was on us about it but it wasn’t something that we could control.
The second the counters were installed we contacted Steve to let him know. He said that his workers would be over the next day. The following day we expected the guys to show up, and they didn’t show up in the morning. Steve called my husband and texted him asking if it was ok if he came over for a completion check. What???? The bathroom wasn’t completed or anywhere near it. My husband told him that he wasn’t comfortable with giving him a check until it was completed and Steve asked if we could write a post dated check instead. My husband said it depended on how much progress was made that day but he wasn’t sure he feels comfortable writing the check. Well, 12pm rolls around, no workers, they showed up at 1:15!! We didn’t care that they showed up so late, but we knew that the bathroom would be nowhere near completion to write a check for Steve. My husband texted Steve to inform him that he would not be writing a check that day. Steve did not like that answer. One of his workers came to find me and had Steve on the phone for me. Steve told me how rude my husband’s text message was to him and how it’s not ok for my husband to say he will write and check and then go back on his word. I reminded steve that our contract states a “completion” check and the bathroom isn’t completed, therefore he should not be getting a check. He proceeded to push me into writing a check and post date it, and he would not accept no for an answer. When I told him over and over that he won’t get a check until it’s completed since that’s what the contract said, he told me we were playing dirty and kept saying “so that’s how you want to play this game”. He mentioned that we delayed his project with the counters and he took a higher paying job than ours and now has to pull his men from that job to finish ours. So I told him to have his men finish today and we will hire somebody else to complete the job. He said he would pull his men from our job and reschedule in a couple of weeks when they finish their bigger job. Finally I cut him off and told him I had to deal with my two small children and hung up.
I was waiting and waiting for his men to leave, they never did. My husband got a lovely text that Steve was pulling his guys, and my husband didn’t respond. When he came back from work at 5:00 the workers were still there. So it was an empty threat. They didn’t leave until 6:30 and then my husband got yet ANOTHER text saying that the men made lots of progress, how about my husband gives him half of the completion check?? Are you serious??? Is this real?!?! My husband said nope, not until the job is complete.
The men showed up the next day (Thursday) , Friday, and were at the house from 8-6:40 on Saturday. They came back Monday as well. We heard that the workers got in trouble for installing our mirrors, painting our trim, and potentially sealing our tiles.
They finally finished Monday afternoon and Steve texted my husband about when he could come collect his check. He agreed on 5:15 and didn’t show up until almost 6. HE DIDN’T EVEN WANT TO SEE THE FINISHED PROJECT!! Can you believe that?! What contractor doesn’t want to see the work his men did on a job?!
This was the most disturbing, uncomfortable experience and I would never ever ever work with Steve again or recommend him to my worst enemy. The way he spoke to me was unacceptable and inappropriate and the harassment for a check made him come off desperate and shady. It’s a shame because his workers do a good job and some were pleasant to be around, but save yourself the hassle and do NOT use this company. We would have rather paid 3 times more than we did just for a more pleasant experience.